1(A). Refund Policy
All sales are final. There are no refunds, no cancellations, no credits, and no exchanges after the order has been made. Unforeseen circumstances beyond Lumaze Lights control will not be grounds for a refund, including but not limited to the following: local or national weather conditions and natural disasters, waiting in lines, family and medical emergencies.
Promoters, Venue owners, Security and Event Staff have the right to refuse entry to any ticket holder, without a refund, for any reason at their discretion, including but not limited to: disorderly behavior, intoxication, venue capacity, breach of security restrictions. Ticket holders are aware that the Venue and Talent are subject to change. Ticket holders are aware that amenities promised by promoters are not guaranteed by Lumaze Lights and are not grounds for a refund, including but not limited to VIP amenities, drink specials, gifts, express entry, special areas, celebrity guests.
1(B). Policy for rescheduled or cancelled events due to COVID-19
Due to the impacts of the global COVID-19 pandemic, some events may be unexpectedly postponed or canceled due to circumstances beyond the control of Lumaze Lights, Event Staff, Promoters, Venue owners, and Security. Please review our updated policies for Canceled Events (2.) and Postponed Events (3.).
2. Canceled Events
If the event is canceled you will receive a refund for the face value of the ticket; service, shipping, and other fees are non-refundable under any circumstances. If the service fee is not listed, it may be embedded into the price of the ticket. To inquire about the amount of an embedded service fee, please contact customer support by emailing firstname.lastname@example.org. Tickets purchased at a retail outlet must be refunded at the retail outlet.
3. Postponed Events
Unforeseen circumstances, beyond the control of Lumaze Lights, Event Staff, Promoters and Venues, will not be grounds for a refund, including but not limited to: local or national weather conditions and natural disasters, waiting in lines, family and medical emergencies. This also includes postponement due to the request of local health authorities regarding COVID-19.
If the event is postponed, your ticket will be honoured at a later date, to be determined by the Event Staff. Customers will be contacted with instructions on how to update their tickets. Unless otherwise stated, there are no refunds for postponed events.
If for any reason the postponed event does not proceed at the future date, customers will be notified of how to request a refund for the face value of the ticket; service, shipping, and other fees are non-refundable under any circumstances. Tickets purchased at a retail outlet or anywhere other than MyZoneTickets.com must be refunded at the original point of purchase.
- If you are unable to make your originally scheduled date, you can change your tickets to another date. Additional charges may apply if you select a more expensive time slot.
Service Fees are not refundable under any circumstances.
Refunds are not available for unused or extra tickets, you can transfer unused tickets to attend another date or give them away as gifts to friends and family.